FAQ

1.  What does your website(kidspop.shop offer?

We specialise in premium DIY ice cream molds along with some really cool recipe for you to try with your kids. We are working towards bringing you the best products at all times.  

 

2. Where do you ship?

We offer shipping worldwide. MOST countries we ship for free but depending on your location it may vary. 

 

3. Can I Use Paypal?

Yes, we support PayPal payment, security for buyers.

 

4. May I Return My Order?

We are more than happy to accommodate returns on package that have NOT been opened, worn or tampered with. Buyers will have to pay the shipping fee.

 

5. Taxes

International Buyers Please Note:

a) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

b) Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. 

 

6. Exchange&Refund

You must contact us first within the industry leading thirty (30) days exchange/refund period. All Product must be shipped back with the original packaging or an exchange/refund will not be issued. Thanks for your understanding.

 

7. Warranty

Honesty is appreciated :)  Each product is hand checked by a member of Walking-Wind Team before ship out to ensure you get the best! Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties. So temporary, we do not offer a warranty policy. We do, however, have a refund/exchange policy which allows you to send your product back to us within 30 Days if the product is damaged upon delivery. 

 

8. Have you taken safety measure in designing the product? 

Yes, absolutely. As mentioned our product is designed for your kids. As a mother of two sons, I think this is the MOST important part. Our product is BPA FREE, Non-Toxic, eco friendly and also FDA, CE, EU approved.